Refund policy
At GetLibas, our goal is to provide customers with stylish, comfortable, and high-quality women’s fashion at affordable prices. We understand that when shopping online, customers trust us to deliver products that match their expectations.
To maintain that trust, every product listed on our store is carefully selected and inspected before it is packed and shipped. Our team ensures that each item goes through a quality check process so that customers receive products that meet our quality standards.
CUSTOMER SATISFACTION
Customer satisfaction is very important to us. If you ever experience any issue with your order such as a damaged product, a manufacturing defect, or receiving an incorrect item, we are here to help resolve the issue in a fair and transparent way.
We always aim to provide a smooth shopping experience and maintain a relationship of trust with our customers.
ORDER INSPECTION
We recommend that customers inspect their order immediately after receiving the package. Since our products are clothing items that can be visually inspected upon delivery, customers are encouraged to check the product, size, stitching, and overall condition at the time of receiving the order.
If any issue is noticed, customers should contact our support team as soon as possible so that the matter can be reviewed and resolved quickly.
ELIGIBILITY FOR RETURN OR EXCHANGE REVIEW
To be considered eligible for a return or exchange review, the item must:
• Be in the same condition as received
• Be unused and unwashed
• Have all original tags attached
• Be returned in the original packaging
• Be accompanied by proof of purchase or order confirmation
Products that show signs of use, washing, damage, or alteration may not qualify for replacement or exchange.
TIMEFRAME FOR REPORTING AN ISSUE
Customers are required to report any issue related to the delivered product within a limited time after delivery.
Because apparel products can be inspected immediately upon receipt, any request regarding damage, defects, or incorrect product must be submitted within 6 hours of the delivery confirmation time.
Requests submitted after this timeframe may not be eligible for review.
HOW TO REQUEST SUPPORT
If you believe there is an issue with your order, please contact our support team with the following information:
• Order number
• Clear photos or videos of the product
• Images of the packaging
• A brief explanation of the issue
This information helps our team evaluate the situation and provide the most appropriate solution.
REPLACEMENT PROCESS
If the issue reported is verified and approved by our support team, we may offer a replacement of the same product depending on product availability.
Each order is eligible for one replacement request. Once a replacement item has been delivered, the order will be considered completed.
RETURN CONDITIONS
Items returned for replacement review must meet the following conditions:
• The product must not be worn or washed
• The product must be in original condition
• Original tags and packaging must be included
• The product must match the item originally shipped
Items that do not meet these conditions may not qualify for replacement processing.
NON-REFUNDABLE POLICY
In order to maintain fair pricing and protect the integrity of our business operations, GetLibas does not provide monetary refunds for purchased products.
Instead, in verified cases of damaged, defective, or incorrect items, the resolution provided may include a product replacement according to the conditions mentioned in this policy.
FRAUD PREVENTION
To maintain a fair marketplace for both customers and the business, we have implemented certain verification processes.
• All products go through a quality inspection before dispatch
• Packaging may be photographed or recorded during packing
• Returned items are inspected carefully upon arrival
If the returned product does not match the original product that was shipped, the request may be rejected.
NON-RETURNABLE ITEMS
Certain situations may not qualify for return or replacement, including but not limited to:
• Products that have been used or washed
• Products returned without original tags
• Products returned in a different condition than received
• Requests made after the allowed reporting timeframe
CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate shipping details and ensuring that the delivery can be received properly. Once the delivery has been completed and confirmed by the courier service, the responsibility of product inspection lies with the customer within the timeframe mentioned in this policy.
POLICY UPDATES
GetLibas reserves the right to modify, update, or change this policy at any time to reflect improvements in our services or to comply with legal and operational requirements.
CONTACT INFORMATION
If you have any questions regardi
ng this policy or need assistance with your order, please contact us at:
Email: support@getlibas.com